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Posts Tagged ‘St Paul Marketing’

From home to work is usually a lovely walk. Flat city sidewalks shaded by old elms, maples, oaks, cottonwoods, basswoods, and the occasional Ginkgo.

The trees are so lovely in the Saintly City, we even have a Landmark Tree program. Anyone can nominate their favorite tree. Click here to see last year’s trees, photographed by St. Paul realtor and photographer extraordinaire, Teresa Boardman.

The tree to the right is in Coral Gables, Florida where my parents met an eon ago. The tree is growing around the road and the house’s driveway. These are pretty common in the Miami area, I just can’t remember what they are called and my dad’s not answering his phone.

So what does this have to do with marketing?

My Saintly City, St. Paul, Minnesota does a nice job of emphasizing what they do well – sidewalk poetry, parks, community education, and even trees–all searchable on their website.

Walking home today, I basked in the shadows of these tall lovelies.

And then I was curious. Oaks, Maples, and Ginkgos I can recognize, but what were the others? Are there any Elms left? What about those nasty, green tree-killing-bugs?

I Googled St. Paul trees.

Now I know every species the city plants, the trimming schedule, the bug problem and more importantly that the Saintly City knows what her citizens are searching for and provides that information. Coral Gables, well it’s a lovely city, but their website doesn’t tell me a whole lot about what’s planted. Hence I’m crowdsourcing on Twitter and Facebook to find out what’s planted on that odd street in the photo above.

Brava St. Paul.

So click on over to the Landmark Tree site and nominate your favorite tree.

Or just tell me about it in the comments.

P.S. I intended to write about Espresso Royale and road construction, but the journey grabbed me first.

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The other day, I was chatting with my colleague, Sarah Rand, about Twitter use. Many of our traditional baccalaureate students – young women who entered college directly from high school – don’t use Twitter nor see a reason too. Facebook takes enough of their time as it is. That makes sense to me – why use Twitter unless you get something from it? For me it’s a great way to peruse the local news in 5 minutes every morning, check on issues and industries I follow, and find experts in my local marketing field. Another colleague, Scott Pakudaitis, has had success rectifying customer service issues via Twitter.

So last night, I decided to conduct an experiment.

I was dining with my family at D’Amico & Sons – awesome cafeteria-style Italian food where kids eat free on Sunday nights with their parents. Standing in line looking at the posted menu, I noticed a small sign on the wall that said:

Buono Appetito

It caught my eye because “buono” should have been “buon” before “appetito.” While I no longer have an Italian grandmother to correct my grammar, my Italian’s good enough to spot a pretty obvious error like that.

The restaurant was swamped, so why bother pointing this out to anyone scurrying around filling wine glasses and clearing tables when I had social media at my fingertips. So while waiting for our dinner to arrive, I Tweeted and checked in via FourSquare and Facebook to point out their error.

Again, this is an experiment. I like D’Amico & Sons, I’m not trying to make them look bad, I’m just curious to see which medium they respond to first.

Fourteen hours later on a Monday morning, I haven’t heard anything. Let’s see if I do by the end of the day.

UPDATE:  48 hours later (Tuesday night.) I just found their Twitter account:  http://twitter.com/#!/DAmicoandSons and re-Tweeted my message. I’m not impressed with the iPhone Twitter app — sometimes I can find something, sometimes I can’t. On the App version, I couldn’t find their account, from my Macbook, I had no problem.

UPDATE:  Wednesday Morning. A lovely “Grazie” from D’Amico & Sons with the reply that because I had not used @DAmicoandSons for my initial Tweet, they didn’t get the message.

My response? You have to monitor Twitter, Facebook, Facebook Checkin, and Foursquare for your name or some derivation of it — case in point:  St. Kate’s, St. Catherine University, College of St. Catherine all with or without a period after “St.” assuming, of course that “Saint” is abbreviated to “St.”

Grade for D’Amico:  “B”

  • They responded in kind (i.e. I Tweeted and that’s how they replied) to at least one of my medium, but I wonder what all those patrons on Facebook and Foursquare think? Maybe that D’Amico doesn’t read their comments…?
  • They used humor (the grazie)
  • Their response was fairly timely, only 2 1/2 days later, although I’m not sure if that’s because a friend’s sister works there…
  • No interaction via Fourquare, Facebook, Facebook Checkin, or evidence of a Google Alert with some derivation of their name

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